We are a leading BPO service provider and have been in the Outsourcing business since the year 2016.
Our services are for brands and related to their transactions and engagement with their consumers and trade customers. The two primary areas of work are
- CRM and Direct Marketing Support – This covers database management, customer profile management, CRM systems management and customer retention.
- Call Center and Process Management – Includes live call center, web chat, video call center, email and social media response management, sales order processing and supply chain related processes.
With growing consumer and trade bases, brands need to constantly engage with their customers. Initiative Technology is an organisation that can be relied upon to provide such transaction management and engagement related services.